Add your chosen creations to your cart and proceed with checkout. Enter your shipping details for us to determine the lab nearest you. Under Shipment Method Carriers, select your preferred pick-up location.

Note: Pick-up Locations may not appear if a creation is not available in labs, or service is unavailable for your country.

Shortly after placing your order, you'll receive an order confirmation email that details your creation(s), pickup information, and payment methods. However, this does not mean your order is ready to be picked up.

You'll receive a separate pickup notification email when your order is ready for pickup. Please wait for this notification before heading to the lab to ensure your creation(s) are ready to be picked up.

Please bring your pickup notification email (print out or show on your mobile device).

We have processes in place to reduce the scenarios in which inventory is not available in store, but there are circumstances in which one or more of your in-store pickup items may not be fulfilled. If we are unable to fulfill your item(s), you will receive an email notification informing you of the change to your order.